eStatements

eStatements

Summary

Go Green with eStatements!


The sun is setting on paper statements. Electronic statements are easier to manage, easier on the environment — and harder on the identity thieves!

It's true; cutting out the paper trail greatly reduces your chances for fraud and identity theft. Plus, who couldn't use the extra storage space? Sign up today through online banking – it's free.

Details:

  • Electronic statements reduce clutter and chances for fraud
  • Receive statement email notice faster than by regular mail
  • Access past statements up to 7 years starting after April 2012
  • Download and store for future reference
  • Encrypted for your security
  • A paper statement fee of $3 will be charged beginning in August 2018!*

*Does not apply to members 66 & Up

FAQs

What is an eStatements?

An eStatements is an electronic delivery of your monthly or quarterly statement, which will take the place of your mailed paper statement.


Are eStatements safe and secure?

Yes, your statement is stored behind firewalls and is transmitted to your internet browser using 128-bit encryption.


Is there a fee for having eStatements?

No, eStatements are free of charge.


How do I sign up for eStatements?

To sign up for eStatements, click on the "Transactions" dropdown in Online Banking. Read the consent form, enter your email address, and click "I Accept."

IMPORTANT: You will receive a confirmation email from Sooper Credit Union asking you to confirm your enrollment in eStatements. You must click on the link in the email to complete the enrollment process.


Why do I have to give my email address to sign up for eStatements?

We notify you by email when you have an eStatement ready to be viewed in Online Banking.


Can I change the email address where my notifications are being sent?

Yes, log in to Online Banking and click on the "Statements" button. Select "Change Email" and type in your new email address. Remember that you must confirm the new email address in order for future email notifications to be sent to the updated address.


I signed up for eStatements, but I am still receiving paper statements. What do I need to do?

If you signed up for eStatements but are still receiving paper statements, this is likely because you did not click on the link in the confirmation email we sent. The eStatements request is not complete until you do so. To have another confirmation link sent to your email address, please contact us at 303-427-5005 or toll free at 1-888-SOOPER-1 during normal business hours.


How do I access my eStatements?

Every time a new eStatement becomes available, you will receive an email notification. You can access your eStatements through the link in your email, or go to www.soopercu.org. You must log in to Online Banking and click on the "Statement" button under the "Accounts" tab. From here you will see your eStatements organized by date – just click the statement you wish to view.


If I don't receive my email notification, will I still be able to view my eStatements?

Yes. The notification is simply a reminder email telling you that your statement is ready to view. If you do not receive your email notification, please verify we have the correct email address on file by clicking the "Statement" option under the "Accounts" tab and then select "Change Email".


What software do I need to view my eStatements?

You will need Adobe Acrobat Reader version 4.0 or higher to view your eStatements. You can download this free software here.


How do I print my eStatements?

Using the Adobe Acrobat Reader toolbar, select the printer icon. You can either print the entire statement or just a particular page.


How do I save my eStatements?

Using the Adobe Acrobat Reader toolbar, select the diskette icon. You will be prompted to save the file to a designated location on your computer. The file can only be saved as a PDF.


Can I receive a paper statement and an eStatement?

No, you can either receive a paper statement or an eStatement. Once you register for eStatements, you will no longer receive paper statements.


When will my next eStatement be available?

Your eStatement will be available during the first week of the statement cycle, which is typically during the first week of the month.


Can I have my eStatements emailed to me rather than viewing it through Online Banking?

No. For your security, your eStatements can only be viewed once you have logged in to Online Banking.


How long will each eStatement be available?

After you enroll in eStatements, each eStatement will be available for a period of 84 months. If you need a copy of a statement faxed or mailed to you for a specific period, please call 303-427-5005 or toll-free at 1-888-SOOPER-1 during normal business hours.


How can I stop receiving eStatements and switch back to paper statements?

You can switch back to paper statements at anytime by logging in to Online Banking, selecting the "Statement" button under the "Accounts" tab and clicking on "Discontinue eStatements". Your cancellation request will take effect immediately.


What accounts can I view with my eStatements?

You can see all of your Sooper Credit Union accounts on your eStatements, just as they would appear on a paper statement.


Revised July 2018

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