VISA Travel Card - Frequently Asked Questions (FAQs)

Where is the VISA Travel Card accepted?

The Visa Travel Card is accepted at any merchant that accepts VISA.

What types of transactions are allowed?

PIN based point of sale transactions, signature based transactions, ATM withdrawals (domestic and international), cash advances, and pay at the pump are allowed. (Pay at the pump will require an available balance of $51.00 or higher.)

What types of transactions are not allowed?

Internet gambling is not allowed.

Where can I purchase the VISA Travel Card?

Purchase your VISA Travel Card at any Sooper Credit Union location.

What is the fee for the VISA Travel Card?

Sooper Credit Union will charge an initial balance load fee of $9.95.

Is the VISA Travel Card reloadable?

Yes, VISA Travel Cards are reloadable. Card reloads are unlimited and can be completed at your local Sooper Credit Union branch or by visiting the following website: www.cumoney.com.

Is there a minimum and maximum balance load amount?

Yes. The minimum load balance is $100 and the maximum is $5,000.

How do I activate my VISA Travel Card?

Call 1-877-850-9650 and enter in the last four digits of your home telephone number. The last four digits of your home telephone number are assigned as your temporary PIN.

What happens if my VISA Travel Card becomes lost or stolen?

Call 1-877-850-9650 to report the card lost or stolen. Replacement cards can be obtained at any Sooper Credit Union location.

Will Sooper Credit Union charge me a fee to reissue a lost or stolen VISA Travel Card?

Yes. There is a $5.00 re-issue fee.

Are there other fees associated with the card?

Yes. The fees listed below may be charged towards the remaining balance on the card:
$2.00 reload fee
ATM Balance Inquiry-$1.50 plus ATM surcharge
ATM Withdrawal (Domestic) $1.50 plus ATM surcharge
ATM Withdrawal (International) $2.00 plus ATM surcharge
Cash Advance-$5.00
Inactivity fee-$5.00 per month (starts on the 11th month of inactivity)
Denial Fees at Merchant or ATM- $.50 per denied transaction
Card Replacement Fee-$5.00
Cash Out Fee-$15.00
Overdraft Fee-$15.00
Rush Delivery Fee-$35.00
2% Foreign Currency Exchange Fee
Restaurant authorizations will incur a 20% increase
No charge for point of sale or signature based transactions
No monthly maintenance fees

Is there a daily limit for ATM withdrawals and cash advances?

Yes. There is a maximum of three ATM withdrawals per day up to $500. The dollar amount includes the fee assessed to the card. There is a maximum of two cash advances per day, up to $1,000. The dollar amount includes the fee assessed to the card.

Will I receive paper statements regarding account activity?

No. Account activity can be reviewed by visiting the following website: www.cumoney.com.